CPAPStoreUSA.com will accept returns on all used items within 30 days of
the original ship date with a 20% restocking. Restocking processing fee will
be subtracted from the original cost and a credit for the difference will be
issued. Shipping costs are not refundable. Buyer is responsible for the shipping cost. Please note that any product that has been opened can not be returned.
To avoid this, we make every effort to help you be sure of sizes and features of all items prior to purchase. Please call us if you have any doubt or question about your order before it ships. We can be reached toll free at 888-512-7278.
CPAPStoreUSA.com will accept an exchange on merchandise sold that have manufacturing defects. If the product you purchased has defective materials and/or workmanship, please send us an email to CPAPStoreUSA@gmail.com first for trouble shooting and if the problem is not solved we will issue and authorization RMA#. Please note that any associated shipping cost to return merchandise to CPAP.com is not covered in any warranty situation.
No credits or refunds will be issued until we have received the products into our facilities and examined them.
Return Policy for Masks and Machines:
Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Please double check with us.
As this is medical equipment of a very personal nature, all machines to include CPAP, BiPAP, APAP, and Humidifiers, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not. CPAP and BIPAP warranty decisions for repair or replacement are made by solely by the manufacturer.
Machines (CPAP, BiPAP, and APAP) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to repaired by the manufacturer. This policy varies by manufacturer. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment.
Returned items should be sent after receiving authorization (RMA #), along with a written explanation to:
CPAP Store USA
Attn: Return Department
3325 W. Desert Inn Road, Suite 201
Las Vegas, Nevada, 89102
Return Insurance Policy
The Return Insurance Policy allows CPAP users a more cost effective way to determine which CPAP equipment best meets their needs. We will act in good faith to maintain this progressive service by strictly enforcing its policies and guidelines. We reserve the right to refuse to extend the return insurance option to anyone we judge to be abusing it.
The purchase of return insurance allows the purchaser to return the item to CPAPStoreUSA.com within 30 days of the date we shipped the product to the purchaser for a full refund of the product's purchase price less shipping. Return insurance is purchased on a by product basis at the time of the purchase. It covers the item purchased with the return insurance option only and does not include other items in the purchaser's order.
The 30 day refund window is counted from the day CPAPStoreUSA.com ships the product to the purchaser until the time the purchaser ships the product back to CPAPStoreUSA.com. Transit time is counted. This allows us to keep administrative costs, and thus return insurance costs, low as our system contains shipped dates but not delivery dates.
CPAPStoreUSA.com does not offer return insurance on all products. CPAPStoreUSA.com will honor all purchased return insurance options but reserves the right to add or remove return insurance from any product at any time. The CPAPStoreUSA.com Return Policy governs all items purchased without return insurance.
CPAPStoreUSA.com return insurance rates are non-negotiable, meaning they will not be offered at a discount.
CPAPStoreUSA.com return insurance rates are auto generated by a proprietary formula. They change frequently in step with market conditions.
CPAPStoreUSA.com does not offer price protection on return insurance rates.
CPAPStoreUSA.com return insurance can be purchased on qualifying products anytime before the order ships. It can not be purchased after that time.
Return insurance is designed to allow you to try out masks per manufacturer specifications and acceptable usage. Making material changes to the product, such as cutting or sewing straps or cushions, voids your return insurance.
Rental machines are offered for rent to customers whose machine purchased from CPAPStoreUSA.com is in need of repair. We will do our best to meet your requests for the type of rental CPAP machine you would like, however loaner brands and models are subject to availability. All loaner rentals are subject to a fee.
You must return your rental machine within 7 (seven) business days of receipt of your original machine. Failure to do so will result in an additional charge on your credit card of 80% of the CPAPStoreUSA.com list price of the loaner machine you received. Should the machine not be listed on CPAPStoreUSA.com, you will be charged a flat fee of $100 for CPAPs, $200 for APAPs, $500 for BiLevels and $1000 for BiLevel STs.
Rental machines will be set to the prescription on file for you and will not include comfort features such as C-Flex, Thermosmart or EPR.