CPAP Store USA – Privacy Policy


Last Updated: May 5, 2026

CPAP Store USA (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you access our website, communicate with us, or purchase products or services from CPAP Store USA within the United States.

By accessing or using our services, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Personal Identifiers: Name, email address, phone number, billing and shipping address
  • Transaction Information: Order history, payment confirmation, and purchase details (payment data is processed by third-party providers)
  • Voluntarily Submitted Health-Related Information: Prescription data or related information provided at your discretion
  • Technical Data: IP address, browser type, device identifiers, and usage data

2. Sources of Information

We collect information:

  • Directly from you when you place orders, submit forms, or communicate with us
  • Automatically through website technologies, including cookies and analytics tools
  • From service providers and partners assisting in business operations

3. Use of Information

We may use your information for legitimate business purposes, including:

  • Processing and fulfilling transactions
  • Providing customer service and support
  • Communicating with you regarding orders, services, or updates
  • Marketing communications, where permitted by law
  • Improving website functionality and user experience
  • Detecting, preventing, or investigating fraud or unauthorized activity
  • Complying with legal obligations and enforcing our policies

4. Cookies and Tracking Technologies

We use cookies and similar technologies, including Google Analytics and advertising pixels, to enhance functionality, analyze usage, and support marketing efforts.

You may manage cookie preferences through your browser settings.

5. Third-Party Services and Advertising

We may engage third-party service providers for payment processing, analytics, marketing, and operational support. These parties may process information on our behalf subject to their own privacy practices.

We do not control third-party privacy policies and are not responsible for their practices.

6. Disclosure of Information

We do not sell personal information.

We may disclose information:

  • To service providers (e.g., payment processors, shipping carriers)
  • To comply with legal obligations, subpoenas, or lawful requests
  • In connection with investigations, litigation, or enforcement of our rights
  • As part of a business transaction (e.g., merger, restructuring)

7. Health Information Disclaimer

CPAP Store USA is not a healthcare provider and is not subject to the Health Insurance Portability and Accountability Act (HIPAA).

Any health-related information you provide is voluntary and used solely to fulfill your request (e.g., prescription processing).

Note: Communications via email, SMS, or messaging platforms may not be secure. You assume the risk of transmitting information through these channels.

8. Data Retention

We retain personal information only as reasonably necessary:

  • Transaction and financial records: up to 7 years
  • Customer communications: up to 3 years
  • Prescription submissions: up to 1 year unless associated with an active account

Retention periods may be extended where required by law or for legitimate business purposes.

9. Data Security

We implement commercially reasonable safeguards to protect personal information. However:

Note: No method of transmission or storage is completely secure, and we do not guarantee absolute security.

10. Your Rights (California Residents)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including:

  • Access to personal information
  • Request deletion or correction
  • Opt out of the sale or sharing of personal information (we do not sell personal data)
  • Limit use of sensitive personal information (where applicable)

We may require identity verification before processing requests and may decline requests as permitted by applicable law.

Requests may be submitted to:
info@cpapstores.com
Subject: Privacy Request

11. Communications Compliance

We comply with applicable communication laws, including TCPA and CAN-SPAM.

You may receive communications via:

  • Email (with opt-out mechanism)
  • SMS/WhatsApp (with consent and opt-out instructions)

You may opt out at any time.

12. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If identified, such information will be deleted upon request.

13. Accessibility

We are committed to providing accessible services. If you require this Privacy Policy in an alternative format, please contact us.

14. Automated Processing

We may use automated tools for fraud detection, customer support, and personalization. These tools do not make legally binding decisions without human involvement.

15. Terms of Use

This Privacy Policy is incorporated into our Terms of Use. Use of our services constitutes acceptance of those terms.

16. Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

17. Contact Information

CPAP Stores
info@cpapstores.com
📞 888-512-7278