CPAP Store USA – Privacy Policy
Effective Date: June 1, 2023
Last Updated: July 24, 2025
CPAP Store USA is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal and health-related information when you interact with our website or retail locations in the United States.
1. What We Collect
We may collect the following personal information:
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Name, email, phone number, billing/shipping address
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Payment details (securely handled via third-party processors)
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Optional health-related information (e.g., prescriptions)
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Device/browser type, IP address, and usage data
2. How We Collect It
We collect information when you:
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Place an order or register for an account
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Upload a prescription or fill out a form
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Sign up for SMS, email, or newsletter updates
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Use Live Chat or contact customer service
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Browse or interact with our site or ads
3. How We Use Your Information
We use your data to:
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Process and fulfill your orders
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Send order updates, receipts, and promotions (with your consent)
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Improve website experience and customer support
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Prevent fraud and secure our platform
4. Cookies & Tracking
We use cookies, Meta Pixel, and Google Analytics to track visitor behavior, improve functionality, and deliver relevant ads. You can control cookies through your browser settings.
5. Google Ads & Third-Party Tools
We use Google AdSense and other third-party advertising tools that may use cookies. Users may opt out via:
6. Do Not Track (DNT)
We honor Do Not Track browser signals by disabling non-essential tracking where technically feasible.
7. Children’s Privacy (COPPA)
We do not knowingly collect or market to children under 13. Parents may contact us to request data removal.
8. Health Information Disclaimer
CPAP Store USA is not a healthcare provider or HIPAA-covered entity. Health-related information you voluntarily provide is only used to fulfill your request (e.g., prescription validation). Communications via SMS, WhatsApp, or email are not encrypted and should not include sensitive health information.
9. Record Retention
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Orders and payments: 7 years
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Customer support records: 3 years
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Prescription uploads: deleted after 1 year unless tied to active account
10. Your Privacy Rights (CCPA + CalOPPA)
If you are a California resident, you have the right to:
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Know what personal data we collect and why
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Request access to or deletion of your data
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Opt out of sale of personal data (we do not sell data)
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Request correction or restriction of use
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Opt out of marketing at any time
To make a privacy-related request, email info@cpapstoreusa.com with the subject line “Privacy Request.”
11. Mobile Messaging & Email (TCPA & CAN-SPAM)
We comply with TCPA and CAN-SPAM laws. You may receive communications via:
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Email (with unsubscribe link)
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SMS/WhatsApp (with explicit opt-in and STOP to opt out)
We will never send unsolicited marketing messages without your consent.
12. Fair Information Practices & Breach Notification
If a data breach occurs, we will notify affected users via email within 7 business days. You have the right to take legal action if your data is misused or mishandled.
13. Accessibility
If you need this Privacy Policy in another format (e.g., large print, audio), please contact us at info@cpapstoreusa.com. We are committed to digital accessibility.
14. Automated Tools & Personalization
We may use automated systems for customer support, personalized product recommendations, or fraud prevention. No legally binding decisions are made without human involvement.
15. Terms of Use
This Privacy Policy is part of our overall Terms of Use. By using our site, you agree to those terms:
View Terms of Use
16. Updates to This Policy
We may update this policy at any time. The latest version will always be available on this page. Significant changes may be communicated via email or website banner.
17. Contact Us
CPAP Store USA
3325 W Desert Inn Rd, Suite 201A
Las Vegas, NV 89102
Email: info@cpapstoreusa.com
Phone: 888-512-7278