Manufacturer Warranties for CPAP Equipment

manufacturer warranty

 

The respiratory machines available at CPAP Store USA from the date of purchase including CPAP and BiPAP machines, oxygen concentrators, nebulizers, and even batteries, come with a manufacturer’s warranty. All warranty claims and decisions are determined exclusively at the discretion of the manufacturer and not CPAP Store USA.

The customer is responsible for shipping for the the warranty process ( to and from). Repair or replacement of the broken machine can take up to 90 days, depending on the availability of parts from the manufacturer. Manufacturer warranties do not protect against misuse or water damage. Damage from misuse, water ingress, or abuse is excluded.

General Warranty Coverage

Not all CPAP machines come with the same warranty. Here’s a general overview:

  • Most machines: One or Two year warranty.
  • Warranty types:
    • Instant Replacement Warranty: The dealer immediately replaces the defective product before inspection by the manufacturer. This convenient option is less common and typically associated with lower-cost items.
    • Standard Warranty: The defective product must be returned for inspection or repair before a replacement is issued. This is the industry norm for premium or higher-cost products.

Examples of Manufacturer Warranties

Here’s a summary of warranty policies covering material and workmanship defects for popular respiratory brands.

  • ResMed Machines: Two-year warranty
  • Philips Respironics: Two-year warranty
  • Apex Medical: Two-year warranty
  • Human Design Medical: Three-year warranty
  • ResVent: Two-year warranty
  • DeVilbiss IntelliPAP Machines: Three-year warranty
  • Transcend: Two-year warrant
  • Inogen: Two-year warranty
  • OxyGo: Two-Year warranty
  • Portable Outlet: One-Year Warranty
  • SoClean 2: Two-year warranty
  • Smart CPAP: One-year warranty

Note: Warranties begin on the date of purchase. Manufacturers often allow a six-month shelf life to account for storage before sale.

Key Warranty Considerations

  • Non-Transferable: Warranties usually apply only to the original buyer.
  • Exclusions: Manufacturers generally do not cover damage caused by misuse, accidents, or alterations.
  • Warranty Period: Claims made after the stated warranty period are rarely accepted.

After the Warranty Expires

Once the warranty expires, you’ll need to decide whether to repair or replace your machine. Evaluate repair costs against the price of a new machine to determine the best option. Even with proper care, parts or machines may eventually require replacement.

Shop with Confidence

To avoid surprises, always confirm warranty details before purchasing and buy from reputable dealers. CPAP Store USA is here to help with your respiratory needs, offering an extensive inventory of machines with reliable warranty support.